This policy explains how amtu handles information when providing messaging, CRM, Bot, and AI Assistant features. It applies to account holders and information they submit about their customers.
Information handled by amtu
Information may include account and contact details, workspace membership, connected-channel messages, content supplied to a feature, and usage and security records. The information handled depends on the features and channels you use.
Purposes of processing
We use information to operate accounts, display and reply to conversations, manage contacts and team assignments, provide notifications and billing, protect the service, and respond to support requests.
AI processing
When you use an AI feature or configure AI automation, relevant content may be transmitted from amtu to AI processing systems to generate a response and return the result to the application. Processing may occur on infrastructure separate from the main application server. Content can include the request, relevant conversation context, and information supplied for that feature. Avoid submitting unnecessary sensitive information. Account owners are responsible for having an appropriate basis to use their customers’ information with these features.
Access and security
Access depends on account ownership, workspace membership, and assigned permissions. We apply access controls and security measures appropriate to the service. No online system can guarantee absolute security. Protect your credentials and notify us promptly of suspected unauthorized access.
Retention and deletion
Information is retained as needed to operate the features you use, maintain security, resolve disputes, or meet applicable obligations. Deleting an account or disconnecting a channel does not necessarily erase every record immediately; retention and deletion depend on the record type and applicable requirements.
Your choices and rights
You may request access, correction, or deletion of your information, or ask about its processing, through the contact channels published on the amtu website. Requests are subject to identity verification and applicable law. For information a business manages in its workspace, contact that business first; amtu can assist the account owner with relevant requests.
Updates and contact
We may update this policy as the service changes. The date above identifies this version. For privacy questions or requests, contact the amtu team through the website’s published contact channels.