Case ownership & follow-up
Assign customer cases to the right person, track their status and revisit the service history.
ALL MESSAGES TO U
Make service work simpler.See how your team performs.
Bring customer requests, team assignments and performance insights into one workspace. Track each case, understand your workload and improve how your team delivers service.
- No credit card required
- Start with the free plan
- Grow with your team
Clear ownership. Measurable service.
LINE OA
Facebook Messenger
Instagram DM
WhatsApp
Coming soon
TikTok
Coming soon
Telegram
Shopee Chat
Coming soon
Lazada Chat
Coming soon
Web Chat
Shown channels follow platform availability. Connect your own accounts before receiving messages.
FROM MANY TO ONE
A connected workflow, not just a chat inbox.
Keep incoming requests, customer context and case history together. Give each case an owner and help your team follow work through to resolution.
Which colours are available?
Could I get a quote?
Is there a discount?
When will it ship?
FEATURES
Tools to organise work and improve service.
Assign cases, understand customers, automate routine replies and review how your team performs.
Team performance & Analytics
Review workload heatmaps, response and resolution times, and individual agent performance.
Customer profiles (CRM)
Keep customer profiles and conversation history together so your team can follow up with context.
Automation
Configure welcome messages, keywords, quick replies and your Bot.
AI Assistant
Draft replies and summarise conversations for an agent to review and send.
Unified Inbox
Bring supported channels together as the starting point for organised customer service.
AI Assistant, CRM and reporting depend on your plan. AI usage may require credits.
WORKLOAD & TEAM PERFORMANCE
See when work comes in. Understand how it gets done.
Turn service activity into a clearer view of workload, response times and team performance—not just a count of messages.
Real AMTU interface with illustrative display data. Numbers are examples, not customer results.
Plan around busy hours
A day-and-hour heatmap shows when customer messages arrive, helping you plan team coverage.
Review individual performance
Compare case acceptance, first response and resolution times alongside cases closed by each agent.
See workload and progress
Review incoming messages, resolved cases and conversation volume by channel over 7, 30 or 90 days.
Listen to customer feedback
Review ratings, resolution feedback and comments from post-case surveys in Web Chat.
Analytics availability depends on your plan. Customer satisfaction data comes from Web Chat surveys; it is not available for every channel.
PRICING
Find the right plan for your business.
Start free and expand your team as your business grows.
Free
Get started
$0/ month
- 1 Workspace
- 1 GB storage
- AI Assistant
- CRM and customer data
- Statistics and reports
- Unlimited chats and channels
Starter
For growing businesses
$15/ month
Save 17% yearly ($150/year) - 1 Workspace
- 2 Agent
- 5 GB storage
- AI Assistant
- CRM and customer data
- Statistics and reports
- Unlimited chats and channels
Pro
For growing businesses
$29/ month
Save 17% yearly ($290/year) - 2 Workspace
- 5 Agent
- 20 GB storage
- AI Assistant
- CRM and customer data
- Statistics and reports
- Unlimited chats and channels
Business
For growing businesses
$75/ month
Save 17% yearly ($750/year) - 5 Workspace
- 15 Agent
- 100 GB storage
- AI Assistant
- CRM and customer data
- Statistics and reports
- Unlimited chats and channels
Payments via Omise support credit/debit cards and PromptPay · Cancel anytime.
Ready for clearer teamworkand more measurable service?
Start with AMTU for free. Organise your customer service workflow and choose the plan with the tools your team needs.
Start free